<div>A single misstep in a new customer service channel can undo months of trust-building work.</div> <div> </div> <div>In this episode, Paul Cuglietta, Customer Services Director at Simplyhealth, explores how disciplined testing, governance, and stakeholder sign-off shape agentic AI rollouts inside a regulated, high-trust environment.</div> <div>The conversation covers matching automation to the way customers speak across channels, building a long-term AI vision tied to company purpose, and getting buy-in through comparable case studies.<br /> <br /></div> <div>This episode is sponsored by <a href= "https://www.cognigy.com/">NiCE Cognigy</a>.</div> <div> </div> <div>Learn how to structure landing pages for higher conversion, and how to use self-qualification systems to prioritize high-intent leads, download our free PDF report, "B2B AI Lead Generation Guide," at <a href="http://emerj.com/aig1">emerj.com/aig1</a></div>
